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Questions about a Spherific product, an existing order or delivery?

Our customer support team is available to assist with general product questions, order information, shipping, returns and other enquiries relating to your shopping experience.

Customer Support

Trade Name: Spherific
Email: spherific@outlook.it
Phone: +39 393 427 4791
Address: Corso Sidney Sonnino 133, 70121 Bari BA, Italy

Before Contacting Us

For questions concerning an existing purchase, please include your order number and the email address used when placing the order.

For delivery-related questions, including tracking issues or an order that appears delayed, including your tracking number where available can help us understand the situation more quickly.

For product questions, please include the name of the decorative sphere or item you are interested in.

Damaged or Incorrect Products

If an item arrives damaged, defective or different from what you ordered, contact us promptly.

Please provide your order number, a description of the issue and, where possible, clear photographs showing the product and packaging.

This information helps us assess the situation and determine the appropriate solution.

Returns

Please do not send a product back before contacting us.

Return requests should first be submitted to spherific@outlook.it so that we can review the request and provide the appropriate instructions.

Please consult our Return & Refund Policy for complete eligibility requirements.