Privacy policy
Last updated: July 28, 2026
Spherific operates this online store and website, together with the related content, features, products, tools, and services made available through it (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services to customers.
This Privacy Policy explains how Spherific collects, uses, stores, processes, and discloses personal information when you visit our website, place an order, use any of our Services, contact us, or otherwise interact with our business.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described below.
1. Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be associated with you. Depending on your interaction with our Services and applicable law, we may collect:
Contact information: your name, email address, telephone number, billing address, shipping address, and other contact details.
Order and transaction information: products viewed or purchased, shopping cart activity, order history, returns, exchanges, cancellations, shipping information, transaction details, and payment confirmation.
Payment information: information necessary to process your payment, which may include payment card or financial account information. Payments may be processed by third-party payment providers, and we may not directly store complete payment card credentials.
Account information: login information, preferences, account settings, and other information associated with an account you create through our Services.
Device and technical information: IP address, browser type, device type, operating system, network information, identifiers, and similar technical information.
Website usage information: pages viewed, products viewed, interactions with our website, referring pages, dates and times of visits, and other information concerning how you use the Services.
Communications: information you provide when contacting customer service or otherwise communicating with us.
The categories of information collected may vary according to how you use our Services.
2. How We Collect Personal Information
We may obtain personal information:
- directly from you when you place an order, create an account, subscribe to communications, contact us, or otherwise provide information;
- automatically when you browse or interact with our website, including through cookies and similar technologies;
- from Shopify and service providers that help us operate our business;
- from payment, fulfillment, shipping, analytics, advertising, and other business partners where permitted by law.
3. How We Use Personal Information
We may process personal information to operate and improve our business and provide our Services.
This includes processing orders and payments, arranging fulfillment and delivery, communicating order information, handling returns or exchanges, providing customer support, maintaining customer accounts, remembering customer preferences, improving our website, and providing relevant product recommendations.
We may also use information for marketing and advertising purposes where permitted by applicable law, including sending promotional communications and displaying advertisements that may be relevant to your interests.
Personal information may additionally be processed to prevent fraud, unauthorized transactions, abuse, security incidents, and other illegal or harmful activities.
Where necessary, we may process information to comply with applicable laws, lawful government requests, court orders, regulatory requirements, or other legal obligations and to establish, exercise, or defend legal claims.
4. Cookies and Similar Technologies
Our website and the services supporting it may use cookies, pixels, local storage, and similar technologies.
These technologies may be used to operate essential website functions, remember preferences, understand website performance, analyse visitor activity, maintain shopping cart functionality, prevent fraud, and support advertising and marketing activities.
Certain cookies may be provided by Shopify or other third-party service providers.
Where required by applicable law, non-essential cookies will be used in accordance with applicable consent requirements.
5. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our Services.
Recipients may include Shopify, payment processors, IT and hosting providers, analytics providers, customer-service providers, fulfillment partners, warehouses, shipping carriers, marketing providers, professional advisers, and other vendors performing services on our behalf.
Information may also be disclosed when you specifically request or consent to disclosure.
We may disclose information when required to comply with applicable laws, court orders, subpoenas, government requests, regulatory obligations, or other valid legal processes.
Information may additionally be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar corporate transaction.
6. Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information concerning your access to and use of our store to provide and improve its platform and related services.
Information submitted through our store may therefore be transmitted to Shopify and other service providers, including recipients located outside your country of residence.
Shopify may also process information relating to interactions with our store and other merchants for certain platform features and services.
Where Shopify independently determines the purposes and means of such processing, Shopify may be responsible for responding to requests concerning that processing in accordance with applicable privacy law.
7. Third-Party Websites and Services
Our Services may contain links or integrations connecting to websites, applications, payment services, social-media platforms, or other services operated by third parties.
Those third parties operate under their own privacy policies and terms.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services that are not controlled by us.
Customers should review the applicable privacy policies before providing personal information to third-party services.
8. Marketing Communications
Where permitted by applicable law, we may use your contact information to communicate with you about products, promotions, offers, or other commercial information.
You may unsubscribe from promotional email communications by following the unsubscribe instructions contained in those messages.
Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, including order confirmations, shipping notifications, security messages, or responses to customer-service requests.
9. Children's Privacy
Our Services are not intended for use by children who have not reached the applicable age required to independently use the Services under their jurisdiction's laws.
We do not knowingly collect personal information from children contrary to applicable law.
A parent or legal guardian who believes that a child has provided personal information improperly may contact us to request appropriate action, including deletion where required.
10. Security
We use reasonable administrative, technical, and organisational measures designed to protect personal information.
However, no electronic transmission, storage system, website, or security measure can be guaranteed to be completely secure.
Customers should therefore avoid transmitting sensitive or confidential information through insecure communication channels.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by applicable law.
Retention periods may depend on factors such as maintaining customer accounts, completing transactions, handling returns, providing customer support, maintaining business and accounting records, preventing fraud, resolving disputes, enforcing agreements, and satisfying legal, tax, accounting, or regulatory requirements.
12. Your Privacy Rights
Depending on your country or region and applicable law, you may have rights concerning your personal information, including the right to:
- request access to personal information held about you;
- request correction of inaccurate or incomplete information;
- request deletion of certain personal information;
- request a portable copy of certain information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- opt out of certain targeted advertising, sharing, or similar processing where applicable.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing certain privacy requests.
13. European Economic Area and United Kingdom
Customers located in the European Economic Area or United Kingdom may have additional rights under applicable data protection legislation.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Where applicable, you may also have rights to object to certain processing or request restriction of processing.
You may lodge a complaint with the competent data protection supervisory authority if you believe that your personal information has been processed contrary to applicable data protection law.
14. International Data Transfers
Our business, Shopify, and other service providers may process or store information in countries other than the country in which you reside.
Where personal information is transferred outside the European Economic Area or United Kingdom, appropriate safeguards will be used where required by applicable law.
These safeguards may include adequacy decisions, Standard Contractual Clauses approved by the European Commission, UK-approved transfer mechanisms, or other legally recognised safeguards.
15. Changes to This Privacy Policy
We may modify this Privacy Policy periodically to reflect changes to our Services, business practices, technologies, legal requirements, or regulatory obligations.
When changes are made, we will publish the revised Privacy Policy and update the “Last updated” date.
Where legally required, additional notice regarding material changes may be provided.
16. Contact Us
Questions regarding this Privacy Policy, our privacy practices, or requests concerning your personal information may be directed to:
Spherific
Email: spherific@outlook.it
Phone: +39 393 427 4791
Address: Corso Sidney Sonnino 133, 70121 Bari BA, Italy
For purposes of applicable data protection legislation, Spherific is the controller of personal information processed in connection with its own business activities, except where another party acts independently as controller.