Refund policy

Last updated: July 28, 2026

At Spherific, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures applicable to returns, exchanges, damaged products, and refunds.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To qualify for a return, the product must be:

In the same condition in which it was received
Unworn and unused
Complete with its original tags
Returned in its original packaging
Accompanied by a receipt or other proof of purchase

To request a return, please contact us at spherific@outlook.it.

Do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Once your return request has been reviewed and accepted, we will provide you with the appropriate return instructions, including information about where and how the product should be sent.

For any questions concerning a return, please contact spherific@outlook.it.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged or defective, or you receive an incorrect product, contact us as soon as possible at spherific@outlook.it.

Please include your order details and a clear description of the issue. We may request photographs or other reasonable information to help us assess the problem.

Once the issue has been evaluated, we will provide the appropriate solution in accordance with applicable consumer protection laws.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, or customization reasons.

Examples may include personalized or custom-made products, perishable goods, personal care products, hazardous materials, flammable liquids, gases, or other products that cannot reasonably be resold after being opened or used.

Please contact us before initiating your return if you are uncertain whether your product is eligible.

Unless otherwise required by applicable consumer protection law, gift cards and final-sale items cannot be returned.

Nothing in this section limits any mandatory rights you may have when an item is defective, damaged, incorrectly supplied, or otherwise non-conforming.

Exchanges

The quickest way to obtain a different product is to request a return for your existing item.

Once the return has been accepted, you may place a separate order for the replacement product you would like.

This allows the new order to be processed independently without waiting for the entire return and refund process to be completed.

European Union – 14-Day Right of Withdrawal

For customers covered by European Union consumer protection legislation, the statutory right of withdrawal applies independently of our voluntary 30-day return policy.

Where applicable, you generally have 14 days from receiving the goods to exercise your right of withdrawal without providing a reason, subject to the exceptions established by applicable law.

After exercising the right of withdrawal, the goods must be returned within the period required by applicable law.

You may inspect the goods as reasonably necessary to determine their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.

Certain goods may be excluded from the statutory right of withdrawal where an exception provided by applicable law applies.

Our voluntary 30-day return policy does not restrict or replace any mandatory consumer rights available to you.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

When approved, the refund will be issued to your original payment method within 10 business days.

After we issue the refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us at spherific@outlook.it.