Shipping policy

Last updated: July 28, 2026

At Spherific, we aim to make the delivery process clear and straightforward from the moment your order is placed until it reaches its destination. This Shipping Policy explains our order processing, estimated delivery times, tracking procedures, and other important shipping information.

Order Processing

Once your order has been successfully placed and payment has been confirmed, it will enter our processing and fulfillment system.

Orders are typically processed within 1–3 business days.

During periods of high demand, promotional events, public holidays, or exceptional circumstances, processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation containing the available tracking information.

Estimated Delivery Times

Estimated delivery times depend on the destination, shipping carrier, local delivery network, and other logistical factors.

Our typical estimated delivery timeframe is:

Italy: 5–10 business days
European Union: 5–12 business days
United Kingdom: 6–12 business days
International destinations: 7–15 business days

These timeframes are estimates and begin after the order has been processed and dispatched.

Delivery dates cannot be guaranteed unless explicitly stated during checkout.

Order Tracking

When tracking information becomes available, it will be provided through your shipping confirmation email.

Please allow up to 24–48 hours after receiving your tracking information for the carrier's system to display the first tracking updates.

Tracking activity may occasionally remain unchanged for several days while a parcel is moving between logistics facilities or countries.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your:

Full name
Street name and house number
Apartment or unit number, where applicable
Postal code
City and province/state
Country
Telephone number

Contact us at spherific@outlook.it as soon as possible if you notice an error in your shipping information.

We will attempt to make the requested correction where possible, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

International Shipping

Spherific may ship products internationally depending on destination availability.

International shipments may pass through customs or other border-control procedures before reaching their final destination.

Customs processing can occasionally extend the estimated delivery timeframe.

Where import duties, taxes, customs charges, or similar government-imposed fees apply, responsibility for those charges will be determined according to applicable law and the shipping terms communicated during checkout.

Delivery Delays

Although we work to have orders delivered within the estimated timeframe, circumstances outside our reasonable control can cause delays.

These may include customs inspections, carrier disruptions, severe weather, public holidays, transportation interruptions, unusually high shipping volumes, incorrect addresses, or other exceptional logistical events.

If your order appears significantly delayed, please contact spherific@outlook.it so that we can review the available tracking information and assist you.

Lost Packages

If tracking information indicates that your parcel has not progressed for an unusually long period or you believe that your package may have been lost during transit, please contact us.

We may work with the relevant shipping provider to investigate the shipment.

Where a package is confirmed as lost, we will provide an appropriate resolution in accordance with applicable consumer protection requirements.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery location, mailbox, reception area, household members, neighbours, or other safe locations where the carrier may have left the parcel.

You may also contact the carrier directly for additional delivery information.

If you are still unable to locate the shipment, contact us at spherific@outlook.it and provide your order number and tracking information.

Damaged Packages

Please inspect your order when it arrives.

If the package or product arrives damaged, contact us promptly at spherific@outlook.it with your order number and, where possible, photographs showing the condition of the parcel and product.

We will review the situation and provide an appropriate solution.

Multiple Shipments

In some circumstances, products from the same order may be fulfilled separately.

As a result, your order may arrive in more than one package and on different dates. Separate tracking information may be provided for each shipment where available.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

Order Changes and Cancellations

Please contact us as quickly as possible if you need to request a change or cancellation.

We will make reasonable efforts to accommodate your request before fulfillment begins.

Once an order has been processed or dispatched, cancellation or modification may no longer be possible. In that situation, eligible products may be returned according to our Return & Refund Policy.

Contact Us

For questions about shipping, delivery, tracking, or an existing order, please contact:

Spherific
Email: spherific@outlook.it
Phone: +39 393 427 4791
Address: Corso Sidney Sonnino 133, 70121 Bari BA, Italy